Shipping & Delivery
Tracked worldwide shipping, straight from our workshop to your door
Quick Facts Grid (4 cards)
Icon | Headline | Detail |
Truck | Worldwide Shipping | We ship to USA, Europe, UK, Australia, Canada, and most countries |
Package | Tracked Delivery | Every order ships with full tracking from dispatch to delivery |
Clock | USA Delivery | Typically 10–18 business days from order confirmation |
Shield | Safe Packaging | Protective wrapping on every piece — breakage is rare |
Shipping to the United States
Standard Delivery:
- 10–18 business days typical
- Full tracking from India to US destination
- Delivered by local carrier (USPS, UPS, FedEx depending on location)
Expedited Options:
Available on request for an additional fee — contact us before ordering if you need a specific delivery
date.
US Office Support:
Our Illinois office handles US-specific support, returns, and any delivery issues on American orders.
International Shipping
We ship to most countries worldwide. Typical delivery times:
Region | Delivery Time |
United Kingdom | 3–5 business days |
European Union | 3–5 business days |
Canada | 3–5 business days |
Australia / New Zealand | 13–5 business days |
Middle East | 3–5 business days |
Rest of World | 3–5 business days |
Customs & Duties:
International orders may be subject to customs duties and taxes imposed by your country’s regulations.
These are not included in our pricing and are the buyer’s responsibility. Contact your local customs
office for specifics before ordering if you have concerns.
When do orders ship?
In-stock items:
Ship within 2–3 business days of order confirmation.
Custom orders:
Ship within 7 to 10 days (per custom order agreement).
Low-stock warning:
If an item shows “Only X left in stock,” we recommend ordering soon — restocks on handcrafted pieces
can take 2–3 weeks.
Once your order ships, you’ll receive:
1. A confirmation email with tracking number
2. A direct link to track on the carrier’s site
3. SMS updates (if you provided a phone number)
Can’t find your tracking? Email support@5moonsun5.com with your order number.
How we pack
Every order is wrapped by Shoyab, our quality check and packing specialist:
– Each piece individually wrapped in protective material
– Fragile items get bubble wrap + corner protectors
– Memorial urns ship in discreet outer packaging
– Boxes labeled “Handle with Care” when needed
– Reinforced shipping box for larger pieces
If something goes wrong
Damaged in transit:
Rare, but it happens. Photograph the damage within 48 hours of delivery and email support — we’ll
ship a replacement or refund.
Delivery delay:
If your package is significantly late beyond estimates, contact us with your tracking number. We’ll
investigate with the carrier.
Wrong address:
Contact us immediately. If the package hasn’t shipped, we can update. Once shipped, carrier redirect
fees may apply.
Lost package:
If marked delivered but you don’t have it: check with neighbors first, then your local post office. If still
missing after 7 days, contact us and we’ll file a claim.
How much does shipping cost?
Most USA orders include free shipping. International shipping is calculated at checkout based on
destination and item size. Custom and bulk orders may have different shipping terms, outlined in your
quote.